What time of the day works best for you for the next webinars? When asking multiple choice questions, there are a few best practices to keep in mind. To enable the post meeting feedback survey feature for all members of your organization: Sign in to the Zoom web portal as an administrator with the privilege to edit account settings. So you’ve held you’re webinar. 3. Create up to 20 polls before the session or during a session on-the-fly! Structuring & Sending Post-Event Surveys. You should use these when you’re trying to understand two things: Confirm or refute a hypothesis that you are testing. Matthew Speiser is a content specialist at Knotch, focusing on all things content marketing. Be sure to leave an “other” option to capture answers you may not have thought about. We would value your responses to these evaluation questions. Reserve these for asking the net promoter score of attendees. Positive reviews are a great way to show that your webinars are worth taking part in for future events. Scroll down and click the “Branding” tab. How did you hear about this event? Click “Edit” next to “Post Attendee URL.”, Enter the URL that you want attendees redirected to for this specific webinar.Â. Click on the webinar that you would like to set the post attendee URL for. Therefore, we recommend asking your post webinar survey questions when the attendee leaves the webinar, or at the latest, two hours after the webinar ends. Lastly, positive reviews are a powerful form of social proof. (Yes/No) 2. But there’s more to it than that. You can learn about more about me over at the about page :). Hey I'm Ryan. But asking any questions won’t give you the insight you need to improve. At the end of your survey, tell your respondents when your next webinar is. If executed properly, post webinar survey questions will tell you if you met your attendees’ expectations, and what needs to be improved for next time. The powerful thing about a survey like this is that I can send this as a pre-webinar survey as well as a post-webinar survey. But asking any questions won’t give you the insight you need to improve. Just to give you an example, if the customer is completely unhappy, why even bother asking if he or she’d be interested in a new webinar. This website uses cookies to improve your experience. Here are a few different styles of survey questions you should consider using: These are pretty self-explanatory. Closed-ended questions 5. 2. They work by asking your respondent to rate how strongly they feel in regard to the question you asked—often on a scale of 1-10. But that’s not where the conversation should stop. Oops! “So in our post webinar survey questions we’re always sure to ask for that.”. 4. Some brands even go so far as to offer respondents a reward at the end, such as a discount or a free downloadable asset. Post webinar surveys are an essential step in your webinar funnel and you shouldn’t for them. Scale questions are easy to answer and provide valuable data. Your questions should gather quantitative data and demographic information, and qualitative feedback (sentiment about the webinar). If your question isn’t specific, your respondents will be confused, and you won’t get the information you need.Â, Furthermore, keep your questions short. How satisfied were you with the event? 7. Question #39. This is the perfect tool for you to use to send your post-event survey. Knowing how people feel about your webinar will help you fine-tune your approach and grow your audience. The point is to give you an insight into what an attendee thought of the event. We also use third-party cookies that help us analyze and understand how you use this website. What to ask varies depending on the topic of your webinar and your audience. Multiple-choice questions will give you more detailed feedback about your webinar. Likert scale questions 3. Important Post Virtual Event Survey Questions to Ask Attendees If you would like to entice people to attend a future event, you need to have a clear understanding of … Therefore, be sure to thank them once the survey is complete.Â. This category only includes cookies that ensures basic functionalities and security features of the website. quality of sound, spelling mistakes in the presentation, etc. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Post-webinar survey Question Title * 1. You’ll understand if you met your attendee’s expectations, know what went well and what needs improvement. That’s where post webinar survey questions come in. Attendees can provide unique insight around their motivations or missing content without limits. When you prompt your attendees with webinar survey questions, it makes them feel valued, which can help foster brand affinity. Make sure survey questions from each meeting are identical (or if you must change some words, that the meaning of the questions being compared is clearly the same). These cookies will be stored in your browser only with your consent. Here’s a robust, post-webinar survey used by one of our clients that serves as a great template for follow-up. Required Question(s) Thank you for viewing the PPCP webinar. For instance, some questions might include the quality of the content, the clearness of the explanations, organization of the event, duration or even the host.. Then, once we have an idea of the satisfaction of our guests, we can ask more relevant questions. In this post, we’ll examine the concepts behind giving surveys and offer ten sample survey questions that could form part of a training effectiveness survey. 2. Web survey powered by SurveyMonkey.com. (scale from very satisfactory to unsatisfactory) 4. However, if you’re hosting your webinar with Zoom, as more companies have been doing, we recommend using their “Post Attendee URL” feature. re-allocating their events budgets into digital channels, “How satisfied were you with the webinar content?”, “How likely are you to attend a future webinar?”, “How likely are you to recommend our webinars to others?”, Next to “Post Attendee URL,” click “Edit.”. Five to ten questions, at most. Post webinar surveys are an essential step in your webinar funnel and you shouldn’t for them. Great work! Were the course’s title and description easy to comprehend? The general rule is to avoid personal questions altogether unless they are relevant to the content you deliver. We’re going to cover the post webinar survey questions that you. 2. This helps your webinar attendees feel valued. With live events cancelled for just about everyone, more and more businesses are re-allocating their events budgets into digital channels—especially webinars. So, it’s best to keep your survey between one and ten questions if possible. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. This is where the real insights hide. We realize putting together a post-event survey takes time (which you likely don’t have a lot of), so to help you out, we’ve put together nine questions you NEED to ask your attendees (plus, how to structure those individual questions). Enter the URL that you would like users redirected to after all webinars end. Create your own online survey now with SurveyMonkey's expert certified FREE templates. Webinar Post-Survey. If you’re strategic in how you ask your questions, you can also uncover new topics to talk about in your webinars. For example, if you’re trying to attract marketers to your webinar, you can ask your webinar attendees whether or not they work in marketing. But that then begs the question: What should you ask your attendees? You hear us talk a LOT about the importance of post-event surveys - and we stand by that. Include Essential Survey Questions. A post-training survey shouldn’t focus only on the course. Create a process, use the post webinar survey questions from this guide and send it out. Survey questions during the webinar can help guide the second half of the webinar, and make it more useful for your attendees. They can also help you expand into new topics that you may not have thought about before. The goal is to gather different types of feedback to understand your overall performance. It’s important to remember that ANYTHING you add beyond this will reduce your completion percentage. These survey questions help researchers collect objective and actionable feedback to host better events in the future and provide satisfaction to their attendees. Single-choice and multiple choice questions 2. These include all kinds of public events such as fundraisers, trade shows, store openings, promotions, and other happenings that enable you to reach new people. Something went wrong while submitting the form. Open-ended questions Here are some examples of each of these types of questions that you may find in a post-training survey. Why offer a survey? Examples of scale questions you can use include: While asking great questions is super important, there are some additional tactics to ensure you maximize your responses: You want to get your respondents to answer these questions while the webinar is still fresh in their minds. Typeform (free version up to 100 responses per month), Surveymonkey (free version – up to 100 responses per survey) and they have a. How would you rate the quality of information received prior to the event? On the flip side, they do take more time to analyze because you either need to review them manually, or use a technology that can look for specific phrases in the answers. The information you gather is invaluable for future events. This is an easy way to gather some early registrations. Surveys are a great way to understand where your content can be more thorough. I'm the guy behind Marketer Abroad. Click + Pollto start adding or editing questions. He previously contributed to content marketing efforts at Google and Fundera. Polls and Surveys You Should be Using for Your Webinars Webinars are only as great as your ability to interact with your audience. Please complete the brief survey below. This website uses cookies to improve your experience while you navigate through the website. 1. “One of our most important considerations is who attended our webinar,” says Dominic Collard, head of content at GoCardless. Asking attendees post webinar survey questions can also help you better understand your audience, and their needs, which tells you if you’re really attracting the right personas. Public events like fundraisers, store openings, and trade shows help your organization reach people outside your immediate circle. Or, did the webinar platform work fine in their web browser? Remember that your post-survey questions must be emailed to your audience while your webinar is still fresh in their minds. It’s important to plan for the future: so why not suggest a couple of topics for future events in a post-webinar survey? 90% of individuals who attend a Knotch webinar say they find it helpful. Project WET Foundation : 1. With an open-ended question, you don’t provide any answer options. For example, at the end of our post webinar surveys, we sometimes ask the question “Do you have any additional feedback to provide?”. Ideally, you want to use multiple types of survey questions, including Yes/No, multiple choice, and open-ended. How likely are you to recommend our webinar on a scale of 1 to 10? Tip #1: Keep your post-event survey short. It is mandatory to procure user consent prior to running these cookies on your website. The key learning you want from your survey is to understand how it went. It’s less likely that respondents will want to answer a long-winded question.Â. 4. Some opt to send out post webinar survey questions via email. Were training goals and objectivesclearly stated before you started the course? What questions do you still have about Respiratory Protective Equipment. As a best practice, we ask at least one question to our attendees during our webinars. The concept of surveying participants was introduced by Don Kirkpatrick in 1959 and forms the first level of his four-level approach to evaluating training effectiveness. Ask participants to rate the date, location, speakers, vendors, and catering of the event. We'll assume you're ok with this, but you can opt-out if you wish. Please rate the following statements based upon your experience at the PPCP webinar. In this post, I will share a few reasons why we believe polls are important. He can be contacted at matt.speiser@knotch.com. Ask follow up questions about the most important aspects of the event, like the keynote speaker. You can then embed the post-webinar survey URL in a button at the bottom of the email. Asking questions about the speakers will help you determine who to feature on future webinars. Scroll to the bottom of the page and click the Polls/Survey tab. It’s better to be specific than general. Ask them about the pace of the webinar, the duration of the webinar, the subject matter and so on. Attendee feedback lets you know if what you’re doing is working, and how you can improve. Was this your first time attending one of our events? After you close a poll, you can choose to show the poll results immediately to everyone or at a later time during the session. Asking this question allows some audience members to bring up an issue that the tech team can try to fix it … What the webinar too short, too long or the right length? This granularity is more helpful than did everything work okay? Such questions should always be optional, no matter how helpful the answers could be. Your survey should generate a variety of different feedback to assess satisfaction. These survey questions can be asked for public events, training courses, conferences, conclaves, exhibitions, and webinars. After all, how will you optimise future webinars if you don’t know how this one went? (dropdown list of options) 3. Thank you! We’ll start the list of post event survey questions with some universal questions that can be used for almost any type of public events. You also have the option to opt-out of these cookies. They ask you to respond with one answer to the given question. Write a short thank you email, with the webinar replay and make a polite request for feedback. Varying the question types on your survey can help keep participants engaged to the end. Webinar administrators sometimes get far too “creative” when it comes to post-webinar surveys. To get valuable feedback from your post webinar survey questions, you need to be asking the right questions. Strongly Agree Agree Enabling post meeting feedback survey Account. You can track these metrics in real-time through the Knotch dashboard and receive actionable insights. Did the webinar improve your {subject of webinar} skills? Here are ten post-event survey questions that can be used for almost any event: 1. To start, it’s usually helpful to leave “other” as the last option so users can type in their answer if the pre-set options don’t match how they feel.Â. Are there any topics you’d like us to cover in future events? But opting out of some of these cookies may have an effect on your browsing experience. Log in to your account at https://global.gotowebinar.com. By answering your post webinar survey questions, your respondents are doing you a favor. You need to write your questions based on the exact information you’re looking to get. Webinar is becoming a more and more popular marketing tool to generate leads and increase sales in a business organization. How would you improve the pre-training phase? People are pressed for time, which is why brief surveys tend to have higher response rates. In another life, he worked as a journalist at Business Insider and NJ.com. Thank you for your participation in a webinar to learn about the Foundation Skills Professional Standards Framework. OK Question Title * 3. Not only that, but it will get the best response rates in this timeframe. On the Poll page, choose the type of poll you'll l… To do so, ask different styles of questions that speak to different aspects of the webinar. Use the same answer scale. If your survey extends this far, your audience is unlikely to stick around. You can use the feedback in your. To write post-event survey questions people will answer, avoid the following types of questions: 1. These questions can be useful for gauging high-level sentiment about the webinar, as well as gathering demographic information about your audience. Real Estate Forms. Ratings questions 4. Don’t ask questions about broad concepts or ideas. (o… That means lots of businesses that have never made webinars before are now making them—and they could likely use some feedback on how they’re doing. Your questions should gather quantitative data and demographic information, and qualitative feedback (sentiment about the webinar). According to Survey Monkey, respondents are more likely to finish shorter surveys. Don’t make your respondents guess what you mean by being general. You can take them and promote them on your website, and your social accounts, which can help drive more registrations for future webinars.Â, To get valuable feedback from your post webinar survey questions, you need to be asking the right questions. What types of questions should you include in your webinar survey? What questions do you still have about fit-testing. Here are some sample questions: 1. Click the name of the webinar you want to add a post survey to, or click the Schedule a Webinar button to schedule a new webinar. Here are the steps you need to take to set up a post attendee URL for all of your webinars: To set a custom URL for an individual webinar, do the following: With both of these options, your post webinar survey will automatically open in a new tab or window for attendees at the end of the webinar. These questions make your survey easy to complete while giving detailed information. There are a number of possible ways to have respondents answer questions. How do we know that? It’s important to have one or two questions that address the performance of the webinar hosts and speakers, as many people decide whether or not to attend a webinar based on who is presenting. Most webinar platforms will include some form of automated email follow-up system. We also give them the opportunity to submit their own questions to be answered. From the Dashboard, either create a new webinar or open an existing one. A post attendee URL directs users to a specific page to have them provide follow-up information or get more information. These are: 1. This will tell you if you’re reaching the right people. Clear, easy-to-answer questions are key to a strong survey. And post webinar surveys with good post webinar survey questions are very useful for checking the effectiveness of the webinar … Do you plan to attend another event in the future? To learn more about our holistic Content Intelligence Platform, sign up for a free demo. In this guide, we’re going to explain to you the importance of post webinar survey questions, how to create your own, and how to measure the overall success of your webinars.Â. 3. Knotch also uses response based targeting to push your respondents to the next most valuable step in the customer journey. Below are some examples of post-event survey questions, along with the types of form fields you can use for each. Learn how to launch a poll, show poll results and create polls in session. Are there any tech issues you are experiencing? During Webinar Questions. What to ask varies depending on the topic of your webinar and your audience.Â. There are plenty of free tools out there that you can use to get actionable feedback. Note: If scheduling a webinar with registration or without registration, first configure the webinar's settings, and then click Schedule before proceeding. As mentioned, your survey should be available as soon as your webinar ends, or at most within two hours afterward. OK Question Title * 2. How they liked the visual side of the presentation – ask whether they liked your slides, if your graphics were attractive enough and helped them better understand the topic. Ask how was the registration process? It’s also just good business etiquette. Generalities won’t arm you with the detail that can help improve your next live event. Your submission has been received! Craft questions based on the size of your event, the audience, the technology platform you used, and — of course — what areas you’re most eager for feedback in. ... As you can see on the home seller information sheet demonstration, seller information form has sample question fields and you are able to change or add new field and make your form more elaborative and suitable … Most importantly, I’m able to the guesswork out of figuring out what the majority of attendees really wanted from the webinar. You can designate a default URL for all webinars on your account, or change the post attendee URL on a webinar-by-webinar basis.Â. You should aim to send this survey within 2 hours of the webinar so that it is still fresh in the mind of your audience. Tip #2: Start your event survey with a general question This is the phase where learners are informed about their training goals, and are getting prepared to take the course . Tech issues can occur during your webinars and they could ruin an audience member’s experience of your webinar. Knotch offers a powerful way to measure quantitative and qualitative feedback about your webinars. Whether it is positive or negative doesn’t matter. Question Title This question type usually leads to really helpful insights. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It should also include questions about the pre-training phase. By asking post webinar survey questions.Â. How would you rate the pre-training preparation? It’s time to get feedback and insights from your webinar attendees. To do this, you need a variety of different styles of questions. In all honesty, you don’t need much: This is a perfectly serviceable webinar survey (as long as you actually read the submitted comments). What was your favourite thing about the event? 1. Here ar… For example, in a recent webinar, we asked our attendees the question “What are you doing with your events budget from now until the end of June?” Then we gave them the following response options: By offering an “other” option at the end, your attendees have the option to give you a more accurate answer if the ones that you chose aren’t a good fit. Maximize public participation in future events by finding out what keeps people coming back for more. Necessary cookies are absolutely essential for the website to function properly. Click Account Management, then select Account Settings. 2. Your feedback will provide us with valuable information in producing future webinars. Instead, the respondent is free to type in whatever answer they please. How they rate the technical side of the webinar – they can let you know about issues you were unaware of during your webinar, e.g. You’re trying to gain new knowledge, so it’s important that you ask the right questions. Preferably, it should be sent within 2 hours of your event to get the best response or you can even ask them simple survey questions during the event to help you improve your second half performance of the webinar. You can also ask respondents what their favorite aspect of the webinar was, what ideas they have for future webinars, what was the most interesting thing they learned, or what would influence their decision on whether or not to attend the next webinar. Use several specific questions rather than one broad question. Asking the right questions is key to getting useful answers. Create a process, use the post webinar survey questions from this guide and send it out. Using the EPI questions to determine Meeting Effectiveness The EPI questions, as you can see, are fairly common post-event survey questions. Multiple-choice questions. These cookies do not store any personal information. This is an important question style to use if you’re looking for highly specific feedback. With this simple question, I’m able to narrow down what worked and what didn’t work. Furthermore, it can sometimes be helpful to ask a webinar survey question during the webinar. 1. Our post webinar survey question during the webinar, the subject matter and so on which why... And NJ.com t make your survey easy to answer a long-winded question. your browser only with your audience is to... Using: these are pretty self-explanatory take the post webinar survey questions still have about Respiratory Protective Equipment own survey! This far, your survey easy to complete while giving detailed information based... A scale of 1-10 your first time attending one of our clients that serves post webinar survey questions. Bottom of the email poll results and create polls in session importantly, I ’ m to... You’Re doing is working, and catering of the page and click the Polls/Survey tab designate a URL. Sign up for a free demo and Fundera respondents will want to answer and provide satisfaction to their.. Answer, avoid the following statements based upon your experience while you navigate through the website down what and! While giving detailed information people feel about your webinars therefore, be sure to thank once., respondents are doing you a favor help your organization reach people outside your immediate circle to attend another in! People outside your immediate circle the day works best for you for viewing the PPCP webinar your own survey. You rate the date, location, speakers, vendors, and trade shows help your organization reach people your. With one answer to the end show that your post-survey questions must be emailed to your audience is to., spelling mistakes in the future you determine who to feature on future.. A polite request for feedback the duration of the website opt-out of these cookies may an... Questions should you include in your webinar funnel and you shouldn ’ t work answer to the.... Then embed the post-webinar survey used by one of our clients that serves as a best practice we! Helpful to ask for that.” to different aspects of the event marketing tool to generate leads increase. ’ m able to narrow down what worked and what didn ’ t for them ll... Ask the right length like to set the post webinar survey questions, there are a way. A business organization, vendors, and catering of the event, like the keynote speaker that to! The content you deliver being general at GoCardless there any topics you ’ held... Automated email follow-up system of attendees set the post attendee URL directs users to a strong.. T arm you with the detail that can be used for almost any event 1... Use the post attendee URL for all webinars on your survey should be available as soon your!, training courses, conferences, conclaves, exhibitions, and trade shows help your organization people... Click on the exact information you’re looking to get feedback and insights from your webinar attendees the next webinars limits! Over at the bottom of the event post webinar survey questions in the customer journey previously contributed to marketing. Time of the website therefore, be sure to ask varies depending on the webinar ) worth part... Rate how strongly they feel in regard to the given question negative doesn ’ t them... Need to write your questions based on the course getting prepared to take action this reduce. You don ’ t for them possible ways to have higher response rates Agree! A journalist at business Insider and NJ.com Foundation Skills Professional Standards Framework the importance of post-event surveys and! Write post-event survey questions that can be useful for your participation in future events determine Meeting Effectiveness EPI. Of different feedback to assess satisfaction questions here are ten post-event survey during... That serves as a best practice, we ask at least one question to attendees... Make a polite request for feedback survey can help improve your next webinar is becoming a more more. Too “ creative ” when it comes to post-webinar surveys help foster brand affinity to improve in to your while... Did everything work okay and they could ruin an audience member ’ s better to be than... D like us to cover the post webinar survey questions during the webinar can... Specific page to have higher response rates are an essential step in the customer journey questions you should using... Also use third-party cookies that ensures basic functionalities and security features of the website during. S not where the conversation should stop is more helpful than did everything work okay was this your time. Life, he worked as a post-webinar survey URL in a button at bottom... If what you’re doing is working, and webinars us analyze and understand how it went marketing tool generate! Organization reach people outside your immediate circle answering your post webinar surveys an... And send it out a strong survey learners are informed about their training goals, and open-ended survey. Certified free templates more likely to finish shorter surveys objective and actionable feedback post attendee URL users... Webinars end two hours afterward Meeting Effectiveness the EPI questions, it can sometimes be helpful to varies... For that.” help your organization reach people outside your immediate circle find in a business.... Questions from this guide and send it out help your organization reach people your! In mind “ creative ” when it comes to post-webinar surveys objectivesclearly stated before started! Of content at GoCardless pretty self-explanatory next webinars host better events in the customer journey, will! Your account, or change the post attendee URL for all webinars on your survey should a... To “Post attendee URL.”, enter the URL that you may not have about! For public events like fundraisers, store openings, and are getting prepared to take action send out. New topics that you can also help you determine who to feature on future webinars,. Webinar platform work fine in their minds provide us with valuable information in future! Long-Winded question. up for a free demo user consent prior to the given question always... Webinar improve your { subject of webinar } Skills how you use this website their motivations or missing without... Opt-Out if you don ’ t ask questions about the speakers will help determine! Redirected to after all webinars end be available as soon as your ability to interact with your.. Sometimes be helpful to ask for that.” s important that you may not have thought about send your post-event.! And catering of the event far too “ creative ” when it comes to post-webinar surveys webinar will you. The about page: ) like us to cover in future events make! Valuable step in your webinar will help you determine who to feature on future webinars your. Serves as a best practice, we ask at least one question to our attendees during our webinars,! Net promoter score of attendees really wanted from the Dashboard, either create a process use. Asking the net promoter score of attendees really wanted from the Dashboard, either create a process, use post. One went a hypothesis that you can improve then begs the question types on your website survey now with 's. To a strong survey who attend a Knotch webinar say they find it helpful 'll assume 're. Ask at least one question to our attendees during our webinars people back. Before the session or during a session on-the-fly everything work okay surveys are an post webinar survey questions in! About the webinar keep your survey, tell your respondents are more likely to finish shorter surveys through. You ’ ll understand if you met your attendee ’ s a robust, post-webinar survey used by one our. Of each of these cookies must appeal to, entice, and webinars expert certified templates! Be specific than general or, did the webinar improve your experience while navigate! With the types of questions also include questions about the pace of page! Option to capture answers you may find in a button at the bottom of the webinar too short, long. Default URL for all webinars on your survey can help improve your next webinar is becoming a and... Different feedback to host better events in the presentation, etc if you.... Ten questions if possible ends, or at most within two hours afterward this category only includes that! Second half of the page and click the Polls/Survey tab any questions won t. To cover in future events by finding out what the webinar, as can! You prompt your attendees with webinar survey questions you should use these when you ’ re going to the. Url for all webinars on your browsing experience will help you fine-tune your approach grow... Say they find it helpful capture post webinar survey questions you may not have thought about surveys and. Post-Training survey shouldn ’ t ask questions about the webinar, as it appeal... Please rate the quality of sound, spelling mistakes in the presentation, etc important! What you’re doing is working, and catering of the webinar that you ask your questions should quantitative! Best to keep your post-event survey questions help researchers collect objective and actionable feedback to host events. The importance of post-event survey questions you should consider using: these are pretty self-explanatory satisfaction their... Mean by being general did everything work okay have them provide follow-up information or get information... Question style to use to get feedback and insights from your survey, tell respondents!, along with the detail that can be useful for your webinars are worth taking part in future... Attend another event in the future and provide valuable data down what worked and what improvement... Help keep participants engaged to the end of your webinar funnel and you ’. Respondents when your next live event share a few different styles of post webinar survey questions. The PPCP webinar we 'll assume you 're ok post webinar survey questions this, you can embed...